Operations Management

Handling the day to day operations of your business is a critical role and takes a lot of time away from the more visionary work needed to scale and grow. Taking much of the day to day work off your plate frees up your time and creativity.

 
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MARKETING AND BUSINESS AUTOMATION

I’ll help you to look at ways to streamline your systems and processes, automating steps where appropriate using software and other tools. Either advising on the ideal system or setting the systems up for you. Everything from social media scheduling, client on-boarding, email auto-responders, to streamlined sales processes using Zapier.

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PROCESS GUIDE CREATION

For any business or company to run smoothly, the team need to know and understand all aspects of how the company runs - particularly in the area they are responsible for. I can help you create these standard operating proceedures (SOP’s) or refine the ones you have. This service is included free as part of the Executive and Business monthly packages or can be done as a stand alone project.

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CUSTOMER SERVICE

Phone calls, email or chat service with your customers - helping and assisting them as required and solving any problems in a customer-focused manner, so you don’t need to get bogged down with the details. Customer service - dealing with customers, clients and stakeholders on your behalf including email and phone support. Keeping problems away from you if you don’t need to know, so it’s one less stress on your plate 

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CLIENT/STUDENT ON-BOARDING

Through either creating an on-boarding process for your clients or students from scratch, or working with your existing structure, I will ensure all new clients are welcomed into your business and primed to become life-long advocates.

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SETTING UP SYSTEMS

To scale any business, you need systems in place to ensure everything runs smoothly. I can help you streamline existing systems across all areas of your business or set things up from scratch, including optimising and automation.

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STAFFING

One of the most important things you’ll do when growing a business, is growing the team to help you. Whether you need virtual staff, freelance stuff or staff based in your office, I can help bring on new team members, induct them and even manage them for you.